Click Here for a printable copy of our current Terms and Conditions of Sale.

 

  • MINIMUM ORDER QUANTITY: 1 Case (unless otherwise quoted)

  • PAYMENT TERMS AVAILABLE: Net-30 Days, CC (via website)

  • FREIGHT: FOB North Salt Lake, Utah

    • 3rd Party UPS/FedEx Billing Available

  • BACK ORDERS: A back order will be indicated as “B/O” in the shipping quantity column on the invoice.

  • DROP SHIPMENTS: No extra charge for drop shipments. Regular freight terms apply.

  • CARRIER CLAIMS: Claims for damaged shipping cartons and shortages in shipment must be filed by the customer and noted on the carrier’s freight receipt at time of delivery.

  • PRODUCT RETURNS: All return requests (regardless of reason) must be approved by our office. Email requests must list both our invoice number and your purchase order number before any merchandise can be considered for return. Written authorization will be given by our office, in addition to a “Return Authorization Number”, prior to return of merchandise. Unless otherwise arranged, all special order items are non-returnable (barring product defect). Whenever possible, any defective product will be replaced rather than refunded.

  • ACCOUNT CREDITS: Credit will be issued on the original net purchase price, and only after the product return has been authorized by our office. Only unopened cartons will qualify for a return.

  • RETURN POLICY:

    • Unless arranged otherwise, all returns must be shipped prepaid to our warehouse:

      Motion Medical Distributing

      Attn: Returns

      101 North 700 West

      North Salt Lake, Utah 84054

    • Defective merchandise will be refunded 100"% if no replacement is found. Return freight arranged and paid by Motion Medical.

    • If by our fault there is a product or shipping error, 100% of the merchandise will be refunded. Return freight arranged and paid by Motion Medical.

    • Salable stock merchandise (unopened, non-special order) can be returned with written permission within 30 days for credit. A restocking fee may apply. Return freight paid by customer.

    • Salable stock merchandise (unopened, non-special order) can be returned with written permission within 60 days for partial credit. A restocking fee may apply. Return freight paid by customer.

    • No merchandise returns will be permitted after 60 days.

    • For merchandise deemed unsuitable for resale (opened, used), no credit will be allowed. Some allowances will be made on a case by case basis.

    • Custom products or special order merchandise is non-returnable, barring special circumstances or prior approval.

  • PRODUCT WARRANTY

    All products distributed by Motion Medical Distributing are warranted to be in compliance with federal guidelines. Any defective components from these products will be reported to our office for return or replacement, in compliance with the original manufacturer’s product complaint requirements. Credit or replacement will be issued. All products are warranted against defective material and workmanship. Return freight will be paid by Motion Medical for defective products, per returned goods policy.

  • Any terms not here stated can be clarified by contacting our office (800) 292-4056 | info@motionmedical.net